Are you using Twitter Lists to keep up with your franchisees?

twitter-logoTwitter Lists is a new feature Twitter recently rolled out that enables users to sort their favorite Twitter accounts into topically organized lists.  As a Twitter user you can create any type of list from funny people to motor-sports personalities and everything in between.

Lists add more value to the Twitter experience by allowing users to better organize information on Twitter.  A Twitter List is public by default (but you can make it private) and it is linked from your account (i.e.  In this way, public Twitter Lists increase the discovery of unique and interesting Twitter accounts.

Big brands such as Whole Foods use lists to raise awareness of their individual stores’ Twitter accounts.  Whole Foods currently has 12 separate lists.  One list contains all the stores’ Twitter accounts and the rest are broken down into geographic regions.  This allows Twitter users to be able to quickly find Whole Foods stores’ accounts that are closest to them.  It also allows Whole Foods to be able to see whats going on with all its stores’ Twitter accounts with just a few clicks.  Franchisors can use lists in a similar fashion.

Why should I create a Franchisee Twitter List?

Creating a Twitter List of all your franchisees currently on Twitter enables you to:

  • Monitor each franchisee’s tweets to ensure that they maintaining a consistent brand message
  • Quickly spot and respond to an unhappy franchisee venting anger through Twitter
  • Drive your Twitter followers to your franchisees’ accounts to increase their reach within their local Twitter community
  • Ensure that all franchisee marketing and promotional tweets are in line with franchise policy

Once you create a list of your franchisees, you can see what all of them are up to with a single click.

How to create a Franchisee Twitter List

To create a list, click the “new list” link located in the sidebar of your twitter account.

Give the list a name, the name you choose will be the URL for the list (ex.  Then choose to make the list either public or private.  You can always change this later.  Then click Create list.


Congratulations.  You created a Twitter List, now we need to add your franchisees.  If you only have a few franchisees currently using Twitter, then it may be easiest to simply enter their user-names in the search box.  Otherwise, click the “following” link to go to your follow page.


From here you can add each franchisee to your new list with just a couple of clicks.


To the right of each franchisee account you will see two drop-down buttons.  Click the list drop-down button and click the check box beside your franchisee list.  Viola! Now that franchisee is in your Twitter List.


Now just repeat the process with the rest of your franchisees’ accounts and you will have a complete Franchisee Twitter List.  To access the list later, simply click on the list’s URL located in the sidebar of your Twitter account.

Take a look at the list I made of Abrakadoodle franchise Twitter accounts.

At this point I’d like to suggest that you periodically perform a search of Twitter to make sure that you are following all your franchisees as they join Twitter.  Start by clicking the “Find People” link and enter your brand name.  Click the follow button on each of the franchisee accounts that you aren’t currently following.

TweetBeep is a helpful tool, not only for finding franchisees, but also for finding Twitter users who are fans of your brand, product, or service.  TweetBeep allows you to keep track of conversations that mention your brand, your products, your services, anything, with hourly email updates.  You can even keep track of who’s tweeting your website or blog, even if they use a shortened URL like or

I hope this post helps you with managing your brand image and presence on Twitter.  Do you use Lists in some other way to help market your franchise or small business on Twitter?  Please share with us in the comment section.


  1. Great post! Knowing what your franchisees are doing in Twitter is becoming a critical aspect of managing franchise relationships as we it already is crucial for relating to customers.

    Thank you for the step by step instructions on how to create lists. Great information!

  2. Allie, Thank you for this brief and helpful tutorial. I have just added some new folks to my list…

    The Franchise King
    Joel Libava

  3. Great post – Keeping up with the conversation about your brand should include tracking what your franchisees and their employees are saying on a regular basis. I use Hootsuite to make tabs or groups and have 8-10 different groups. I also use to track keyword searches. Like anything else, if the franchisor doesn’t jump ahead and lead, franchisees will lead in the absence of the franchisor. I’ve found that spending more time on social media and twitter especially is paying off and franchisees are really happy that we are taking the effort to develop the brand in this arena.

    • Hi Thomas, thanks for the great comment. HootSuite is a fantastic Twitter client for organizing and managing Twitter conversations and content around your brand and business. I haven’t checked out additomatic yet, but I will definitely take it for a spin this week.

  4. Excellent post. As more and more franchise brands are venturing into social media it’s essential we continue to provide tips, pointers and advice. This will minimize their fears and phobia and make them fully realize social media is not rocket science. Tools that assist them in being more effective and efficient will go a long way towards many more franchise brands embracing social media. Thanks for helping to make this happen.

    • Thanks for the comment Paul. I agree that providing tips, advice, and guidance really helps to reduce a franchisor’s reluctance to engage their customers and franchisees in the social media sphere. I would add that it’s always a good idea to start by asking franchisors why they are hesitant to start engaging folks through Facebook, Twitter, etc. Many will say, as you mentioned, its complicated or “rocket science” or they think it’s a waste of time. In my experience, once you demonstrate the value of social media to a franchisor, most are willing to wade into the social media pool.

  5. Thanks, Allie, for this post. It’s so important for franchisors to be proactive — and to provide the franchisees with the training, guidelines and requirements for entering into the world of social media. I’ll pass this along. And in franchising it’s all about protecting the brand! Valerie Maione (@vmaione)


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